Open Navigation

Informal Complaints

The first step in dealing with a workplace issue

Often when an employee has an issue at work the matter can be resolved informally before any further action is required. For the employer this often requires a forward thinking approach to address any issues at an early stage

Where appropriate it is best to attempt to resolve any workplace issue on an informal basis. This may involve an employee speaking to their line manager or a member of HR about any problems they are having. If action is taken at an early stage, when problems first arise, the employer will be aware that the employee feels there is a problem at work where it may not have been previously and it may be a matter which can then be addressed with relative ease. For example a solution may be that the line manager speaks to another member of staff about their behaviour.

It is important for managers within an organisation to be trained to identify at an early stage where an employee is raising an issue informally which could potentially lead to a formal grievance and to deal with the situation sensitively to avoid the situation becoming exasperated unnecessarily.

There may be situations where an employee feels it is not appropriate or they do not wish to raise complaints informally. Such situations may be where a complaint is about a line manager, or where it is of such a serious nature that it should be dealt with through a formal procedure. In this case the employee should raise their concerns in writing using their employer’s formal

News

COVID-19 Legal Right to Work Check Concessions End on 20 June 2021

The UK Home Office has provided employers with latitude in meeting Legal Right to Work (LRTW) Compliance requirements during the COVID-19 pandemic through a series of concessions. One such concession enables employers to conduct right to work checks remotely, thus not requiring employees or HR personnel to be physically present in an office for the…

Read More
Passport

Is it legal to use coronavirus passports in the UK?

The vaccination programme has been very successful, with over 30 million adults receiving their first inoculations and over 4 million, their second. Until the last few months, the UK government said that requiring coronavirus passports in order to access certain services and foreign travel was discriminatory and therefore would not be adopted.  This view now…

Read More
Immigration Advice based upon the MAC Report

Migration Advisory Committee: Call for Evidence

The Migration Advisory Committee (MAC) is a body of independent expert economists retained by Government to advise on immigration policy reform in the context of prevailing labour market and UK business needs. The MAC undertakes extensive labour market and stakeholder research before publishing recommendations for change following commissions from the Home Office. A MAC review…

Read More