New Housing Ombudsman Service (HOS)

On 1 April 2013 the new Housing Ombudsman Service (HOS) was launched with an extended jurisdiction covering all housing associations and local authorities. Some managing agents and private landlords are also members of the service. A new Housing Ombudsman Scheme (setting out the Ombudsman’s terms of reference) also came into effect on 1 April.  The HOS considers complaints using dispute resolution principles and encourage the use of this method by both landlords and tenants so they can resolve complaints at the earliest opportunity.

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